When they contacted me nearly a month ago, they wanted me to send the fabric in. They promised some form would be sent. I never received it. Now they are saying I should have sent the chair back. Funny, you never told me where to send the chair. I have no address or instructions on where the chair should go. I know where I would like to put it.
It appears I may have to spend my money to send them their defective chair. That makes me a bit upset. I have requested they reimburse me for the cost of sending them the chair. I have to find a box or some container that will hold the thing to start and then it will probably be at least $15 to send it.
If they do not cover my cost, I will continue to fight. I have no problems firing off some letters to higher ups in the company or raising a stink on line. It is the principle damnit.
All they had to do was send me a chair. I would have put the old chair in the same package and sent it back. They should trust me to send it back. After all, I trusted them to make a good product.